The impact of online food delivery service on eating-out behavior: a case of Multi-Service Transport Platforms (MSTPs) in Indonesia

Abstract Online food delivery services, provided under the multi-service transport platforms such as Grab and Gojek, could significantly change people’s eating-out behavior, which also spatial distribution of restaurants in long run. This study attempts to empirically identify factors affecting preference on use online services using stated (SP) survey data collected with a multi-day smartphone-based travel diary Jakarta, Indonesia. In survey, we randomly chose observed trips (i.e., revealed (RP)) from asked whether respondents would like shift an service hypothetical situation cost, time, available types vary across questions. RP–SP combination allows us elicit respondents’ real time–space constraints they had (e.g., he or she must start work again 13:00). Our empirical analysis confirms that time cost are important preference. We discuss long-term impact behavioral changes merchants its policy implications.